Voicemail Access Instructions

This post outlines the procedures for accessing your voicemail service from both external and internal phone networks.

Accessing Voicemail from an External Phone Network:

1. Dial your assigned personal phone number.
2. Once you hear the automated voicemail greeting or unavailable message, press the asterisk or star (*) key.
3. The system will prompt you to enter your voicemail password.
4. Enter your current voicemail password. If you have not changed the default password, it is the last four digits of your assigned personal phone number.
5. After entering your password, please wait a few seconds. The system will then grant you access to your voicemail, allowing you to manage your messages.

Accessing Voicemail from Our Internal Phone Network:

1. Dial any of the following toll-free access numbers:
   • (1) 888-582-6840, (1) 855-324-3901, (1) 800-611-8770, (1) 833-622-0430, (1) 833-622-0431, (1) 833-960-3663, (1) 800-260-1346.
2. At the welcome menu, select option (1) to access the calling system.
3. Choose your preferred language option (press 1 for English).
4. Enter your account PIN number (xxxxxxxx).
5. After the system announces your account balance, you will be prompted to enter the destination number. Dial 889 followed immediately by your assigned personal phone number.
   • Example: If your personal phone number is 123-456-7890, dial 8891234567890.
6. The system will then ask you to enter your voicemail password.
7. Enter your current voicemail password. If you have not changed the default password, it is the last four digits of your assigned personal phone number.
8. After entering your password, please wait a few seconds. The system will then grant you access to your voicemail, allowing you to manage your messages.

Important Notes:

• Accessing your personal phone number from external phone networks may incur charges from your phone network operator. Please consult your service provider for details.
• Calls made to US phone numbers from our internal system, including accessing your voicemail, are subject to a charge of $0.029 (2.9 cents) per minute, billed in 3-minute increments. Actual charges may vary based on your account’s calling plan.